FAQS
Where is my order being shipped from?
Your order is being shipped from Durban in South Africa.

How long will my order take to arrive?
Shipping information for full details as the arrival of the order is dependent on the shipment method chosen. Customer shall be notify

What is my tracking number?
Tracking numbers are sent via email or on bill of lading document when your order has been placed. For details of how to track your parcel, please see our shipping information page.

Does Babolang stock all the products listed on the website?
If the item is listed for sale on our website and it does not say "out of stock" we have stock of it. We do not list items for sale that are not physically on hand.

An item is out of stock, when will it be available?
Not all items will be available 365 days a year. Simply put we only sell what is fresh. Due to the seasonality of some species they will only be available at certain times of the year.

I want to know when an item is back in stock!
You can click on the product page and you will see this image if the product is not currently in stock.
Click on the image and leave your email address in the space provided. As soon as the item is back in stock we will email you to let you know its available again. 

Is the product GMO?
Nothing that we sell is genetically modified.

Is the seed Organic?
Some of the seed we sell is Organic. We will indicate in the listing for a specific seed if it is Organic.

Under what conditions is seed stored?
Professionally cleaned, catalogued and stored in our climate controlled room (at a constant temperature of 18 degrees celcius / 64 degrees Fahrenheit). 

Will my country allow the importation of products?
Product is labelled with the scientific name of the species ordered, and the count. Most countries allow the importation of products for personal use if these requirements are met. We have shipped to over 130 countries succesfully so do have a good understanding of what is required.

We would like prices for a tender!
We do not participate in any tender processes.

Do you offer bulk prices?
Yes, on certain products we can offer bulk prices. Please send us an email at babolangsupply@gmail.com for a price.

We are a registered charity looking for donations!
At the beginning of each year we allocate a budget to a number of charitable initiatives that we support. We are unfortunately unable to take on any new causes during the year. Should your charity wish to be considered for next year, please feel free to email us during October and we will email you the relevant documents.

I need your banking details so I can pay for some items I saw on your website!
We will only send banking info once an order has been raised. If you haven't placed an order yet, please see our page on ho to order. 

there are no shipping options available for my area!
Please check that you have left a valid postal code for your street address. 

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If you have any questions, please do not hesitate to send us a message. We aim to reply within 24 hours.
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